第一章  民航就业的基础知识··············1 
第一节  民航就业认知·················1 
一、民航就业的基本定义·······2 
二、民航就业的现实意义·······3 
三、就业目标认定与就业 
选择·····························4 
四、对未来就业的新认知·······6 
第二节  空乘学员就业态势分析·····6 
一、新形势下的空乘学员 
就业展望·······················6 
二、空乘学员就业渠道解析····8 
三、如何看待即将到来的 
就业··························.11 
四、把握就业机遇·············.11 
第三节  民航就业方向及岗位 
分类··························.12 
一、民航就业的总体概况·····12 
二、空勤类和地勤类就业 
岗位与职责·················.13 
三、安全管理类就业岗位 
与职责·······················.15 
四、其他就业岗位与职责·····15 
第四节  民航就业的基本要领······17 
一、国内空乘人才的就业 
格局与发展趋势···········.17 
二、航空公司高标准选拔 
人才的内在逻辑···········.19 
三、民航服务对空乘人员 
综合技能的需求···········.19 
四、空乘职业的服务艺术·····21 
五、空乘人员的自律性培养···22 
思考练习题·······························24 
第二章  民航就业的能力准备·············25 
第一节  就业条件设定与选拔 
流程····························25 
一、空乘人才选拔与行业 
需求···························26 
二、空乘人才选拔的基本 
条件···························26 
三、外语证书和专业级别 
要求···························27 
四、空乘人才选拔的基本 
流程···························27 
五、航空公司就业应试的 
相关环节·····················29 
第二节  就业能力对接与准备·······33 
一、端正专业学习态度·········33 
二、提升各方面能力············34 
三、关注语言表达艺术·········37 
四、培养亲和力··················38 
五、及时了解航空公司的 
招录情况·····················39 
第三节  培养专业素质················39 
一、塑造民航服务理念·········39 
二、培养对空乘工作的持久 
热情···························40 
三、具备人文关怀···············41 
四、具备安全意识···············41 
五、树立集体主义观念·········43 
第四节  积累与提升实践能力······44 
一、敢于迎接挑战·············.44 
二、不断积累实践经验········45 
三、开展模拟服务演练········46 
四、避免盲目就业·············.49 
第五节  建立就业信心··············.49 
一、空乘学员就业信心的 
建立··························.49 
二、保持高度的职业热情·····51 
三、切实强化责任担当意识··53 
四、就业信心的自我认同 
基础··························.54 
思考练习题·····························.56 
第三章  民航就业的应试测评············57 
第一节  仪容仪表与表达能力 
测评··························.57 
一、形体五官标准要求········58 
二、形象气质标准要求········58 
三、仪容仪表标准要求········59 
四、表达能力标准要求········60 
五、应变能力标准要求········61 
第二节  应试测评礼仪··············.62 
一、关注面试中的举止礼仪··62 
二、明确面试中的神情表达··63 
三、注重面试中的仪态美·····65 
第三节  情景模拟测试··············.68 
一、情景模拟测试概述········68 
二、情景模拟测试的基本 
特点··························.69 
三、情景模拟测试的基本 
方法··························.69 
四、情景模拟测试中的服务 
角色扮演与专业素养体现70 
五、情景模拟测试中的问题 
处理流程····················.71 
六、情景模拟测试中的快速 
反应与应变能力···········.72 
第四节  无领导小组讨论···········.74 
VI 
一、无领导小组讨论概述······74 
二、无领导小组讨论的要领···75 
三、无领导小组讨论的基本 
要素···························75 
四、无领导小组讨论的基本 
规则与测评标准············76 
五、无领导小组讨论的角色 
分工···························77 
第五节  面对面素质访谈·············78 
一、面对面素质访谈概述······78 
二、面对面素质访谈的测评 
方式···························79 
三、面对面素质访谈的注意 
事项···························80 
第六节  空乘学员应试要点··········81 
一、做好各项准备工作·········81 
二、设计适当的面试形象······84 
三、关注个人情绪的调整······85 
思考练习题·······························87 
第四章  民航就业的应试问答·············88 
第一节  常见中英文问题·············88 
一、常见中文问题及示例······89 
二、常见英文问题及示例······92 
三、回答叙述性问题的基本 
思路···························95 
四、注意事项·····················98 
第二节  中文笔试题目类型及答题 
要领····························99 
一、常见的中文笔试题目 
类型···························99 
二、中文笔试题目示例·······100 
三、答题要领··················.102 
第三节  英文机考题目类型及答题 
要领·························.102 
一、常见的英文机考题目 
类型························.102 
二、英文机考题目示例·······103
三、答题要领···················105 
第四节  中英文自我介绍···········105 
一、自我介绍概述·············105 
二、中文自我介绍示例·······106 
三、英文自我介绍示例·······107 
四、注意事项···················108 
第五节  朗读中英文广播词········108 
一、客舱广播及广播词·······108 
二、中英文广播词示例·······109 
三、朗读广播词的要点·······111 
第六节  心理素质考评··············112 
一、心理素质考评的内容····112 
二、常见的心理素质考评题 
目类型·······················113 
三、心理素质考评题目示例···115 
四、注意事项···················117 
思考练习题·····························120 
第五章  民航就业实训··················.121 
第一节  学校开展的实训活动·····121 
一、学校实训室开展实操演 
练活动的目的和意义·····121 
二、实操演练教学项目内容···122 
第二节  社会实践活动··············123 
一、各类专业竞赛活动·······123 
二、相关服务实践活动·······124 
三、社会机构的专职培训····127 
四、校企合作实训模式·······128 
第三节  航空公司的入职培训·····131 
一、培训科目及考核要求····131 
二、实操演练科目考核要点·132 
三、岗位实习与航班带飞····133 
第四节  空乘人才培养新模式·····134 
一、地空融合的新型人才 
培养模式····················135 
二、航空公司多重性岗位 
对接机制····················135 
三、空乘学员持续提升自主 
学习能力····················136 
思考练习题····························.140 
第六章  民航就业的国际化··············141 
第一节  国际化就业认知··········.141 
一、拓展国际化就业视野····142 
二、培养国际空乘人才的 
现实意义··················.143 
三、树立新时代民航强国 
意识························.143 
第二节  国外航空公司就业与 
应试·························.144 
一、了解国外航空公司的 
招聘情况··················.144 
二、了解国外航空公司招聘 
的基本条件与要求······.146 
三、了解国外航空公司应聘 
与面试环节···············.146 
四、了解国外航空公司就业 
应试原则··················.147 
五、注意事项··················.148 
第三节  国外航空公司面试要领··148 
一、国外航空公司招聘示例·149 
二、口语准备··················.152 
三、常见面试问题············.153 
第四节  应试与服务中的涉外 
礼仪·························.154 
一、国外航空公司应试礼仪·154 
二、空乘涉外服务礼仪·······155 
三、国际交往中的语言表达 
技巧························.157 
第五节  主要客源国的礼仪及 
禁忌·························.158 
一、亚洲国家礼仪及禁忌····158 
二、非洲、大洋洲国家礼仪 
及禁忌·····················.160 
三、欧美国家礼仪及禁忌····162 
思考练习题····························.164 
第七章  空乘职业规划····················165 
第一节  职业规划概述·············.165
一、职业规划认知·············166 
二、职业规划的意义··········167 
三、职业规划的制定··········167 
四、对职业规划的前瞻性 
认知··························169 
第二节  空乘职业规划认知········170 
一、空乘职业规划的内涵····170 
二、空乘职业规划的具体 
要求··························172 
三、职业生涯发展中的 
关键点·······················174 
第三节  空乘人员的职业生涯发展 
规划··························177 
一、空乘人员职业生涯发展 
的常规路径·················177 
二、空乘人员职业素质的 
培养··························178 
三、空乘人员综合能力的 
积累··························181 
四、空乘人员自我进步意识 
的养成·····················.182 
五、空乘人员职业生涯发展 
案例分析··················.185 
第四节  及早做好空乘职业规划··187 
一、勇于探索空乘职业发展 
方向························.187 
二、克服职场中的恐惧·······188 
三、在职业生涯中进行自我 
鼓励························.190 
四、不轻易放弃空乘职业 
理想························.192 
五、做好个人的短期和中长期 
职业规划··················.192 
思考练习题····························.193 
附录A  岗位实习申请表示例···········194 
附录B  学生实习鉴定表示例···········195 
附录C  劳动合同示例····················196 
参考文献······································200